Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and [Sentiqo legal entity — TKTK] (“Sentiqo,” “we,” “us”). By creating an account, using the service, or accepting an invitation to join a workspace, you agree to these Terms and our Privacy Policy.

If you are agreeing to these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity. “You” in these Terms refers to that entity. If you do not have that authority, do not use Sentiqo.

Sentiqo is a brand perception platform. We listen to public customer conversations (Reddit, App Store reviews, X, Trustpilot, and similar sources), we send prompts to large language models (currently ChatGPT, Claude, Gemini, and Perplexity), and we synthesize what we observe into storylines and reads about your brand.

The service is delivered through our web application at sentiqo.ai, related dashboards, APIs, emails, and any features we add over time. We may change, suspend, or discontinue parts of the service at any reasonable time; we will give you notice of material changes.

• You must be at least 16 years old and authorized to act on behalf of any brand you add.
• Provide accurate account information. Keep your credentials secure. You are responsible for activity under your account.
• You may add team members to your workspace. You are responsible for what they do with your account’s access.
• Notify us promptly at security@sentiqo.ai if you suspect unauthorized access.

You agree not to:

• Add brands you are not authorized to monitor, or use the service to scrape or systematically extract data from third-party platforms in violation of their terms.
• Use Sentiqo to harass any individual, surveil employees in a workplace context, or generate harmful content.
• Reverse engineer, decompile, or attempt to derive source code from the service, except as permitted by law.
• Resell, sublicense, or provide the service to third parties as if it were your own product, without our prior written consent.
• Use the service to develop a competing product, or to train machine-learning models with substantially similar capabilities.
• Interfere with the integrity, security, or availability of the service (e.g., rate-limit evasion, denial-of-service attempts, probing for vulnerabilities outside of a coordinated disclosure process).
• Use the service in any way that violates applicable law or any third party’s rights, including intellectual property and privacy rights.

We may suspend or terminate your access if we reasonably believe you have violated this section.

“Customer Content” means anything you submit to Sentiqo: brand information, source configurations, competitor lists, custom prompts, settings, and the outputs we generate for you (storylines, reads, dashboards). As between you and us, you own your Customer Content.

You grant us a limited license to use, process, store, and display Customer Content solely to provide the service to you and to make improvements that do not identify you or your brand. We do not sell Customer Content. We do not use Customer Content to train generally available AI models.

We own the service, including the software, our trademarks, documentation, and our content (including prompt designs, scoring methods, and storyline templates). We grant you a non-exclusive, non-transferable right to use the service during your subscription for your internal business purposes.

We welcome feedback. If you send us suggestions, you grant us a royalty-free, perpetual license to use them without obligation.

Sentiqo is currently in private and public beta. During the beta:

• The service is provided free of charge.
• We may impose reasonable usage limits and ask you to participate in feedback sessions.
• We may change features, performance, or availability without advance notice.
• We will give at least 30 days’ notice before charging for the service or changing pricing in a material way.

Once paid plans launch, fees, billing cycles, and renewal terms will be set out in the order form or pricing page applicable to your plan.

To deliver the service, we share limited data with carefully selected third parties. These currently include:

• AI model providers — Anthropic (Claude), OpenAI (GPT), Google (Gemini), and Perplexity. We send brand-related prompts and receive their answers; their responses are stored as part of your account’s read.
• Hosting and infrastructure — Vercel (web hosting), and our database and queue providers.
• Email and notifications — for transactional messages and product updates.
• Source platforms — public APIs and ingestion connectors for Reddit, the App Store, Google Play, Trustpilot, and similar sources we may add.

A current list of subprocessors and what they do is in our Privacy Policy. We are responsible for our subprocessors’ performance under these Terms and require them to maintain appropriate safeguards.

Each party may receive non-public information from the other (“Confidential Information”). Each party will use the other’s Confidential Information only to perform under these Terms and protect it with reasonable care. This section does not apply to information that is or becomes public, that the receiving party already had, or that is independently developed without using the disclosing party’s Confidential Information.

You may stop using Sentiqo at any time by closing your account. We may suspend or terminate your access if you breach these Terms, fail to pay any fees due, use the service in a way that creates risk for us or other users, or in response to a lawful order. We will give you reasonable notice and an opportunity to cure when the circumstances allow.

On termination, your right to use the service ends. We will give you a reasonable window to export your Customer Content. After that window we may delete your data, subject to our retention schedule in the Privacy Policy.

The service is provided “as is” and “as available.” Sentiqo synthesizes signals from third-party sources and AI models. AI outputs can be inaccurate, incomplete, or out of date. The storylines and reads we surface are interpretations, not verified facts. You are responsible for the decisions you make based on the service.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, even if advised of the possibility.

Each party’s total liability arising out of or in connection with these Terms is capped at the greater of (a) the fees you paid us in the twelve months immediately before the event giving rise to the claim, or (b) USD 100. During the free beta, our total liability is capped at USD 100.

Some jurisdictions do not allow certain limitations. The above applies to the extent permitted in your jurisdiction.

You agree to defend, indemnify, and hold Sentiqo harmless from claims, damages, and reasonable legal fees arising from your misuse of the service, your violation of these Terms, your Customer Content, or your infringement of any third party’s rights. We will defend you against any third-party claim that the service, as provided by us, infringes that third party’s intellectual property rights, subject to reasonable notice and cooperation from you.

We may update these Terms from time to time. If we make a material change, we will notify you at the email address on your account at least 30 days before the change takes effect. Continuing to use the service after the effective date means you accept the updated Terms.

These Terms are governed by the laws of [Jurisdiction — TKTK], without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in [Jurisdiction — TKTK] for any dispute arising out of these Terms, except that either party may seek injunctive relief in any court with appropriate jurisdiction.

These Terms, together with the Privacy Policy and any order form, are the entire agreement between you and Sentiqo regarding the service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets.

Questions about these Terms? Reach us at:

• Email: hello@sentiqo.ai · for general questions
• Email: legal@sentiqo.ai · for legal notices
• Postal: [Registered office address — TKTK]